Any successful business demands good communication. Whether you need to contact customers, make sales calls, or keep in touch with colleagues, communication is always essential.

In recent years, the cloud-based phone system, aka voice over internet protocol (VoIP), has become popular, coupled with the use of online cloud storage for business data.

As hosted PBX (private branch exchange) providers, we can attest that having your communication and data run through the same system makes carries many benefits over traditional landline phones.

It’s no wonder business VoIP has taken off in the way it already has. Before we uncover some of the biggest VoIP benefits and why this is such an important tool, particularly as a small business phone system, it helps to understand how a business VoIP service works.

What is a Cloud-Based Phone System?

Rather than the old-fashioned analog phone, which requires a landline connection, a cloud-based phone system allows you to make calls via the internet – provided you have a working internet connection.

Cloud phones can be used through a variety of optional devices, including standard phones with new adaptors, smartphone apps, computer software you can download, or special VoIP enabled phones.

Interestingly, rather than keeping the software running through a server on your business premises, all data is stored in the cloud. This also helps save money on maintenance since everything can be updated directly in the cloud, and it’s believed to be more secure, too.

With so many features, cloud PBX providers are leading the way to the future and the VoIP benefits speak for themselves.

What Are the Best VoIP Benefits?

As long-time VoIP providers, we are extremely familiar with cloud-based phone systems. Here are some of our favorite features:

  • Combine communications: You can combine your business phone system, voicemail, instant message or chat, video conferencing, and integrate this with email, apps, and social media. For a business with many different lines of communication, it’s a win-win scenario.

  • Video calls: With remote working on the rise and catch-up meetings with colleagues becoming more important, many cloud-based systems – ours included – integrate video conferencing.

  • Save money: With internet phone calls, you can completely avoid large phone bills that could otherwise occur. This is particularly important when it comes to international calling.
  • Never miss a call: With your communication integrated and the option of taking or receiving calls on multiple devices from the same number, you can be reached at your desk or on the move, so you’ll never miss important calls again.

Business VoIP: Dispelling the Myths

Business VoIP Myths

There are so many VoIP benefits, whether you are a large multinational company or a local organization requiring a small business phone system.

A cloud-based phone system is cost-effective reliable, flexible, good for scaling with the needs of your business, and can be updated with new technology.

However, there are also some misleading statements made around the system. Here are some of the main arguments we’ve heard:

Myth: Business VoIP is Too Reliant on the Internet

It’s true that you will require a good internet connection to conduct calls. However, if you know that you have low-quality hardware or poor local service, surely the source of the problem needs to be fixed? This is not an argument against VoIP providers since a good internet connection is necessary for any home or business, simply to send and receive emails.

Myth: High Cost with Business VoIP

Some worry that there is an unnecessary cost in potentially buying adaptors or IP phones for the business. However, any initial expenses will be offset against the big savings from low-cost internet calling. Working with good, hosted PBX providers should be viewed as an investment that will save you money in the long run.

Myth: Security Risk with VoIP Providers

Another concern we’ve heard with IP phones is the potential risks of malware or hacking since this is an internet-based system. However, this isn’t a flaw of any one system. Since the VoIP system does rely on a secure, encrypted internet connection, be sure and discuss any concerns with your internet provider for confidence and peace of mind.

Promising the Best VoIP Service

There is nothing inherently wrong with keeping an analog phone system, and anyone who says otherwise is being misleading. However, with so many clear VoIP benefits for big and small businesses alike, isn’t it best to update your current system and take the next step for the good of your organization?

We are recognized as one of the best cloud PBX providers and we are proud to offer perhaps the best value SIP trunk solution. In fact, you’ll wonder why you didn’t make the switch sooner.

With so many 2talk VoIP low-cost plans and pricing options available, contact us today to discuss your needs and requirements.