Purpose

This feature automatically handles unwanted or spam calls by implementing rejection rules based on caller ID, number patterns, or blacklists. Moreover, the protection system prevents unwanted calls from reaching users through intelligent filtering. As a result, your team can focus on legitimate business calls while the system handles automated response actions.

How to Navigate

Start by logging into the SIPcity portal. Then, access SwitchBoard | Inbound | Rejections Strategy section.

How to Configure

• Enable the Rejections Strategy toggle
• Configure Acceptance Lists for allowed numbers
• Set up Blacklist numbers for automatic rejection
• Define rejection patterns and rules
• Configure response actions (disconnect, busy tone, etc.)
• Apply settings and test functionality

Spam Call Blocking Settings

• Spam AI Whitelist: Add specific numbers to this list to guarantee they are always permitted to contact you, overriding any spam filters or rejection settings.
• Anonymous Calls: Enable this option to allow anonymous calls to bypass the Spam AI filtering system.
• Blacklist Numbers: Add specific numbers to this list to prevent them from contacting you, supplementing the numbers already identified and blocked by the Spam AI feature.

Call Flow Priority – #2

Rejection Strategy functions at priority level 2. Consequently, it automatically blocks unwanted calls based on predefined rules before they reach other features.

Conference → Rejection Strategy → Auto Attendant → Call Queuing

Learn more about Call Flow Priority →