When considering a move to a VoIP calling system, you should delve into the business VoIP phone features that will positively impact your business communications.
Whilst there are many features available to users of the Cloud PBX, these can often be confusing or misused and misconfigured. Your business needs to determine your Call Flow for each area or department and then establish which business VoIP phone features to implement.
Essential Business VoIP Phone Features
These features can often be called Advanced Call Management or Call Routing, and they use a collection of features including:
- Call Queuing
- Auto Attendant
- Call Forwarding
- Anonymous Call Rejection (call blocking)
- Call Hold
- Music or Messaging on Hold
- Caller ID
Ultimately, you don’t want to change how you communicate with your customers and clients; you want to improve the call flow. What if you could streamline your customer experience and maintain and configure the settings yourself.
That’s where a Cloud PBX system comes in. The Cloud PBX delivers the business VoIP phone features and puts you in control of them. In fact, with the right Cloud PBX, you can have access based roles such as an Account Administrator or Phone User.
Your Account Administrator can control the business VoIP phone features for your business’s main start and end communication points. Your Phone User can manage their settings, such as Call Forwarding to a team member. Or to Simultaneous Ring with their cell phone or update their Caller ID.
Staying in Control of your Call Flow
Directing your customer calls into the correct business area will take some planning. Even with small businesses, your Inbound Call Flow can become a tangled mess.
It’s essential to understand the Call Flow Priority within your Cloud PBX. What is the order in which the business VoIP phone features trigger? Will one feature cancel out another?
Occasionally you’ll configure a feature only to discover that another feature on the account has over-ridden what you have set up.
2talk’s Call Flow Priority
With the 2talk Cloud PBX, there is a Call Flow Priority that you should follow when setting up your inbound call routing.
As above, you want the best experience for your callers and don’t want to take them down a rabbit hole. For example, if you set Call Rejection and Call Forward on the same line, the Call Rejection has a higher priority than the lower call forwarding, and the caller can be disconnected.
Let’s take a look at the 2talk Call Flow Priority so that you can consider this when making your move to a Cloud PBX
About 2talk
2talk (est. 2006) has a proven VoIP and Cloud Communications platform offering Business Calling Plans, SoftPhone and Mobile vFax apps (free with every plan), and IP Handsets. Calling Plans are priced competitively with discounts for Annual Plans, all-inclusive of 2talk’s enhanced Cloud PBX platform and features. The technology platform is continually enhanced, with the current product offering including VoIP Calling Plans, Cloud PBX, Naked SIP Trunks, Virtual Fax, Inbound 8XX (Toll-Free), Handset rental or purchase. SoftPhone and Mobile vFax apps are available for both iPhone and Android smartphones. Customer support is available 18 hours per day, six days per week through phone, chat and email.
