Once we receive your online Port Request we submit this to the Losing Carrier for approval and your account is debited ported fees.
Losing Carriers Approval
This should take four business days, however it may take longer if requests are incorrect or rejected by the the Losing Carrier.
Cutover Date is Provided
The cut-over date is generally 1-2 business days from when the port request is approved by the Losing Carrier.
Number Port is Complete
We’ll let you know when the number has cutover to 2talk and request you make test calls to the number to check there are no issues.
No Charge for Number Porting.
We’ll port your numbers for free!
Number Porting Cutover Steps.
Here’s a guide to the number porting cutover.
At cutover, the losing carrier reroutes any calls to 2talk. During the cut-over your numbers may go offline as the various routing tables propagate between the Telcos. This process can vary from a few seconds to two hours depending on workload of the loosing carrier on the day of your number port.
As part of our porting process, we automatically recreate your numbers which you access from Manage Numbers in your Cloud PBX prior to the cutover. Once pre-provisioned, you can register phones in preparation of the cutover, you just wont be able to make calls until the cutover is complete. If you’re using an on-premise PBX, your ported numbers will automatically route to your trunk number/IP address at cut-over.
If you already have an active PBX (Registered or SIP peer’d) at 2talk, at cut-over we automatically route incoming calls to your trunk number/IP address for peering customers. For new customers, PLEASE DON’T WAIT for cut-over to start configuring your PBX. While incoming calls won’t fail, our systems will route through to our generic voice-mail, as we won’t at that point know where to on-send the call.
Cloud PBX Customers
For users of 2talk’s hosted Cloud PBX, you can pre-provision your phones to Register to 2talk’s network. From the moment of cutover, your phone should start working. To help you with handset provisioning take a look the information on device provisioning. With your devices set up, you’re ready to start calling.