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Cloud Unified Communications and VoIP Calling
2talk gives you the features you need to run your business communications successfully. With 2talk’s Cloud PBX system you’re in control. And the VoIP features are just the beginning of your calling experience.
Virtual Receptionist
Direct your callers easily through your IVR or Virtual Receptionist. Easy to setup and easy to keep updated in the Cloud PBX.
Call Recording
Record individual calls or set to record all calls by default. Perfect for audio contracts and agreements.
New! Call Voice to Text Transcription now available.
Music on Hold
Upload your music or promotional messages and make being on hold interesting and fun for your callers.
Voicemail to Email
Get voicemails sent directly to your email so you can pick these up on any device, any time.
New! Voicemail to Text Transcription now available
Follow Me
Use Simultaneous Ring to have your calls ring on your work phone, mobile and home phone.
Call Queueing
Route your callers to a Call Queue, through the right team or department, until an agent is free to take their call.
Caller Privacy
Choose any of your own phone numbers to appear on the Caller ID or stay anonymous.
Presence & BLF
Let others see if you’re available using Presence and Busy Lamp Field.
Reception Console
Take a birds eye view of your business and let everyone see your calling activity.
Get more calling for less, and more high-value Cloud PBX and VoIP features included in your plan.
| Feature | Description | Function |
|---|---|---|
| Call Screening | Verify the identity of the incoming caller. | Privacy Settings |
| Conferencing | Unlimited participants, Call Recording, Transcription AI | Cloud PBX |
| Auto Attendant | Create a personalized, efficient, and 24/7 IVR system that guides callers and enhances their experience. | Cloud PBX |
| Call Queuing | Efficient and intelligent call handling and routing | Cloud PBX |
| Do Not Disturb | Temporarily prevent incoming calls, providing users with the option to focus on tasks without interruptions. | Cloud PBX |
| Call Waiting | Notify users of an incoming call while they are already on a call, allowing them to manage multiple calls. | Cloud PBX |
| Forwarding | Redirect calls to another number or device, ensuring that important calls reach the right person or team. | Cloud PBX |
| Simultaneous Ring | Ring multiple devices simultaneously when receiving a call, ensuring that users can answer from any available device. | Cloud PBX |
| Hunt Group | Distribute incoming calls among a group of extensions to ensure efficient call handling and reduce wait times. | Cloud PBX |
| Voicemail | Allow callers to leave voice messages when the recipient is unavailable. Send to your email and use our AI-powered transcription. | Cloud PBX |
| Spam AI | Use the power of AI to identify and filter out spam calls, ensuring users only receive legitimate and relevant calls. | Privacy Settings |
| Preserve CLI | Maintain the caller's original phone number when forwarding a call, preserving the integrity of the caller's identity. | Privacy Settings |
| Caller ID | Set your Outbound Caller ID | Privacy Settings |
| Overseas Call Block | Restrict outbound calls to specific overseas destinations, controlling costs and ensuring compliance. | Privacy Settings |
| PIN Code | Implement a PIN code requirement for making outbound calls, adding an additional layer of security. | Security |
| TLS encryption | Prevent man-in-the-middle evesdropping, SIP ALG interference with trusted, encrypted signalling. | Security |
| Call Parking | Hold and "Park" the call to a garage bay for retrievial from any other phone on the system. | Cloud PBX |
| Call Recording | Preserve every conversation. Includes AI Transcription. | Tools |
| Time Schedules | Define specific time periods for call handling, such as business hours or after-hours, to manage call routing efficiently. | Preferences |
| Time Zones | Configure time zone settings to ensure accurate scheduling and handling of calls based on geographical locations. | Preferences |
| SIP Peering | Establish a direct connection between SIP-enabled devices, enabling efficient communication and data exchange. | VoiP Connectivity |
| Registration | Supports SIP-based VoIP devices, Analog Telephone Adaptors (ATA), IP Phones, IP PBX systems, and Softphones. | VoiP Connectivity |
| Trunking | Present the CLI of another number via a registered trunking number. | VoiP Connectivity |
| Registration | Supports all SIP-based VoIP devices - IP Phones, IP-PBX, ATA and Softphones | VoiP Connectivity |
| SMS | Reach customers instantly with personalized text messages, building meaningful connections directly to their pockets. | Collaboration |
| Device Provisioning | Streamline the configuration and deployment of phones, ensuring a seamless and efficient setup. | VoiP Connectivity |
| Reception Console | Streamline call management with a birds-eye view of who's available in your team. | Tools |
| Trace Call | Track and analyze the path of a call, providing valuable insights into call routing, performance, and quality. | Tools |
| Call Check | Verify the status and availability of a phone line before placing a call, ensuring successful connections. | Tools |
VoIP services convert your voice into a digital signal that travels over the Internet. If you are calling a regular phone number, the signal is converted to a regular telephone signal before it reaches the destination. VoIP can allow you to make a call directly from a smartphone app, a computer, a special VoIP phone, or a traditional phone connected to a special adapter. In addition, wireless “hot spots” in locations such as airports, parks, and cafes allow you to connect to the Internet and may enable you to use VoIP service wirelessly.
If you run a business, VoIP is your friend. As its name suggests, Voice over Internet Protocol (VoIP) refers to the wide range of technologies that use the internet to make and receive phone calls.
With VoIP, you get a powerful business tool that costs just a fraction of what it takes to install and maintain a traditional call center. It’s also fully packed with useful features such as auto attendants, IVR, voicemail, and conference calls.
Not all VoIP service providers offer the same features. It’s essential to choose the calling features in your virtual phone system that your team actually needs today and tomorrow.
Yes! 2talk supports all of these handy features in our hosted Cloud PBX, and you can access the shortcodes quickly from your Yealink or Poly deskphones, as well as the 2talk mobile and desktop softphones.
Download the Feature Short Code cheat sheet.
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