The old desk telephone has been, for many years, a standard office object, like a desk, chair or computer.
And how could it be different? Every business needs a phone to receive and make inbound and outbound calls.
The downside of the traditional landline is costly maintenance with even basic phone systems still often incurring significant monthly expenses in repayment and maintenance tied into high-cost telephone contracts.
That may be a necessary cost 30 years ago, but the reality now is different. The current market is faster and more aggressive. A small business has to stand competitive and can’t afford to spend that much on a communication device.
The news is that you don’t need a physical phone system (PBX) anymore. With the quick rise of cloud technologies, today’s small office business has cheaper and more flexible alternatives for business communication.
Cloud-based telephone systems are today’s best office phones for small to medium-sized businesses. Leveraging your office’s high-speed internet connections, VoIP services remove the requirement for separate phone line services, VOIP is just internet similar to your Netflix or Disney Channel. It’s easier, quicker and more reliable than the traditional phone lines. But more important: it is way cheaper.
So, if you’re a small or medium business owner looking for a phone system, VoIP is the right choice. Perhaps the way of the future, many are questioning why even buy a phone with the advent of desktop and mobile apps connecting directly from your office Wifi.
For those do still require the comfort of a traditional desktop handset, more than half still prefer the flexibility of a softphone app working in tight concert with the landline should you wish to take lunch or leave a little earlier to make the school pickup.
This article will list some arguments for why a cloud PBX phone is the best option for your business and highlight some key features that you have to consider before contracting one.
Why cloud PBX is the best phone for small businesses?
As we mentioned before, the key benefit of cloud PBX to businesses is that it immediate reduction in monthly telecommunications expenses. You can hire a monthly or annual plan for only $ 10 with unlimited calls. However, this is just the tip of the iceberg. A cloud phone system can take your business to levels you may never consider before.
Take your phone system outside of your office.
Flexibility is something that every modern office has to achieve. In any modern office, gone are the days when your telecom company would spend the morning teaching your floor or department how to use the phone.
In today’s post-Covid office, working from home doesn’t mean your customers will necessarily have your mobile or WhatsApp contact details.
Behind the scenes, Cloud phone-based systems aren’t attached to any office or physical location. All it requires is a Wifi internet connection. A VoIP phone system covers all these needs. For your business, a VOIP service means a SaaS (Software as a Service), providing the freedom to install it on any device, office desktop phone, smartphone or office computer.
At 2talk we provide our softphone as part of the service and support both the iPhone’s and Android which you’ll find in your Google or Apple stores.
In addition to this, we provide our softphone so you can connect directly to your business phone number from your smartphone or mobile device. Just download our 2talk Phone app from your app store. If you want to trial, the service takes for a week. Our InApp signup will install a number and have you making calls within a minute. Unlike your Cellular provider, there are no contracts or complicated terms.
Make data-driven decisions to grow your company.
You want your company to grow, right? It might not seem obvious, but a cloud PBX solution can help you. The easy setup and management allow you to spend time on what matters: your company’s growth. You can easily manage every task and have a new user operating the system quickly. You will save time and resources and considerably increase your business agility.
Most of this software is user-friendly, which results in an improvement in terms of productivity for your team. And the best thing: you can measure your team’s productivity using dashboards. This aspect is vital to have a more comprehensive understanding of your operations to make data-driven business decisions.
The experience that your customer deserves
Every call that you miss is a lost opportunity. As a business owner working alone, under-resourced or with just a few employees, spending time tied to the desktop phone, however important, is a tough balance.
Cloud PBX services allow you to quickly set up several features that help you directly with this problem. You can use a Virtual Receptionist (VR) to give a more professional feel to your business, or maybe an Auto Attendant menu.
Auto messages are a handy tool to answer your customers’ common questions during a busy time, for example, and help you save a lot of time. If one of your employees is busy, you can route the call to another attendant. Don’t matter the circumstances; your customer will always have the best experience possible.
Ongoing updates and reliability
Technology is rapidly changing how all businesses of every-size work, so smart, flexible digital solutions are essential for relevancy. Cloud PBX solutions are constantly updating their systems to improve the customer experience.
Most of them allow integration with other software, such as video callings. These cloud technologies are way more reliable than the traditional ones. You don’t have to worry about call drops or downtimes. You will have a crystal clear calling quality in every circumstance, as long you have an internet connection.
2talk phone system covers all you need for an affordable price
We ensure every customer is a strategic partner more than just offering one of the best cost-benefits virtual phones. We value every feedback we have to create more features to help small businesses grow.
2talk technology is in touch with the most recent tech tendencies of the market, and our experienced team has been awarded as the Best VoIP Provider.
If you’re interested in joining the thousands currently using our calling platform, check our pricing page to start saving and calling today.
