Orozco's Auto Service

Case Studies

Shifting Gears to 2talk for Smoother Communication and a Stronger Bottom Line

The Orozco's Difference

Family, Trust, and Top-Notch Auto Care

For years, Orozco’s Auto Service has been a trusted name in Southern California. They’re not just another auto repair shop; they’re a family-owned business built on the principles of honesty, integrity, and delivering top-quality service.

From their ASE-certified technicians to their commitment to transparent communication, Orozco’s prides itself on building lasting relationships with customers who rely on them to keep their vehicles running smoothly and safely. Their tagline, “Get & Keep Your Car Road Ready” which translates to “Automotive care you can depend on!” truly encapsulates their philosophy, which is carried across all their locations in Bellflower, Long Beach, and Fullerton.

The Roadblock

Outdated Communication System Holding Them Back

Despite their commitment to excellence, Orozco’s found their communication system was lagging and they were paying way to much for simple, feature-less voice lines. Their previous provider, Spectrum Business, offered a basic, voice-only service that was becoming increasingly expensive as they grew. The lack of features like a virtual receptionist, flexible call routing, or even simple voicemail-to-email was hindering their ability to provide the seamless, responsive service their customers deserved.

They realized that their phone system, instead of being an asset, was becoming a roadblock to efficiency and growth. It was costing them dearly, both in excessive monthly fees and in missed opportunities to connect with customers. The business was growing rapidly and Orozco knew it needed to change providers if it was to continue on its current trajectory.

Discovering the 2talk Advantage

More Than Just a Phone System

Orozco’s knew they needed a change. They needed a communication solution that was not only cost-effective but also aligned with their commitment to customer service and their vision for growth.

After researching various options, 2talk emerged as the clear frontrunner. 2talk offered a powerful Hosted Cloud PBX that promised not only significant cost savings but also a suite of features designed to streamline operations and enhance customer interactions. It was the perfect fit for a forward-thinking business like Orozco’s.

Shifting into High Gear

2talk's Tailored Solution

2talk’s solution was more than just a phone system; it was a complete communication overhaul designed to propel Orozco’s forward. Here’s how 2talk made a difference:

Streamlined Customer Interactions

2talk’s auto attendant feature provided a professional greeting and efficiently directed calls to the right department or individual, ensuring customers were never left on hold for long. This was a major upgrade, reflecting the professionalism that Orozco’s embodies.

Flexibility Across Locations

With multiple locations, Orozco’s needed a system that could seamlessly connect their teams. 2talk’s platform allowed them to manage all their locations from a single, user-friendly interface, simplifying administration and ensuring consistency across the board.

Enhanced Team Communication

Features like voicemail-to-email and the 2talk mobile app kept Orozco’s team connected and responsive, even when technicians were out on service calls or working in the shop. No more missed messages or communication delays.

Significant Cost Savings

By switching to 2talk, Orozco’s reduced their monthly phone bill by over 65%. This freed up valuable resources that could be reinvested in other areas of the business.

The Auto Attendant feature allowed Orozco’s to streamline their call flow.

The Results

Full Speed Ahead with 2talk

The transition to 2talk has been a game-changer for Orozco’s Auto Service. They’ve experienced a transformation in their communication, leading to tangible improvements across the board:

Happier Customers

Faster response times, efficient call routing, and a more professional phone presence have resulted in a noticeable improvement in customer satisfaction.

Increased Efficiency

Streamlined communication and improved call management have boosted staff productivity, allowing them to focus on providing top-notch auto care.

Room to Grow

2talk’s scalable platform provides the flexibility Orozco’s needs to easily add new lines and features as their business continues to expand.

Orozco's & 2talk

A Partnership Built for Success

Orozco’s Auto Service’s decision to partner with 2talk has proven to be a strategic move that has significantly benefited their business. They’ve not only modernized their communication infrastructure but also strengthened their commitment to customer service and positioned themselves for continued success in the competitive automotive repair industry.

Orozco’s story is a testament to the power of embracing innovative technology and choosing a communication partner that understands the unique needs of a growing, customer-focused business. With 2talk, Orozco’s is well-equipped to continue providing the exceptional auto care their customers have come to expect, for many miles to come.

Since switching to 2talk, we’ve seen a real difference in how we operate. Our team is more connected, our customers are happier, and we’re saving money every month. 2talk has been a true partner in our growth, and their system has allowed us to provide an even higher level of service that sets Orozco’s apart. We are saving over 65% compared to what we used to pay with Spectrum!

S. Orozco
CEO & Founder, Orozco’s Auto Service

Is your business ready to shift gears?

Contact 2talk today and discover how we can help you achieve your communication goals.

or call us at 800 283 1332