Purpose

Time Schedules define when phone system features are active by establishing working hours and availability windows. Configuring separate Work Hours, Available Hours, and User-Defined Hours enables precise routing, auto-attendant timing, and predictable service behavior across the week.

How to Navigate

Log in to the 2talk portal. Then, go to:
SwitchBoard | Preferences | Time Schedules section.

How to Configure

Work Hours Configuration

Configure standard business hours for Monday through Friday:

• Monday: 09:00 to 17:00
• Tuesday: 09:00 to 17:00
• Wednesday: 09:00 to 17:00
• Thursday: 09:00 to 17:00
• Friday: 09:00 to 17:00
• Leave Saturday and Sunday unchecked for weekends off
• Adjust start and end times as needed for your business hours

Available Hours Configuration

Set extended availability hours for Monday through Friday:

• Monday: 08:00 to 22:00
• Tuesday: 08:00 to 22:00
• Wednesday: 08:00 to 22:00
• Thursday: 08:00 to 22:00
• Friday: 08:00 to 22:00
• Configure weekend availability as needed
• Use these hours to define when basic services remain available

User-Defined Hours

Create custom schedules for special requirements

• Set unique time periods for Monday through Sunday
• Choose specific start and end times for each day
• Use for holiday schedules, special events, or departmental hours
• Click SAVE to store all schedule configurations
• Test time-based features to verify schedules are working correctly