Integrate 2talk’s Business VoIP Services into LiveAgent Customer Care Solution for Powerful Call Management
If you run a small or medium-sized business in the USA, you need reliable and affordable communication solutions to seamlessly integrate with your existing systems. At 2talk, we offer feature-rich VoIP business phone services that pair perfectly with the popular LiveAgent Customer Care solution. Our Voice over IP (VoIP) plans provide more advanced functionality at lower costs than traditional landline services or the big corporate telcos.
Our easy-to-use phone systems sync directly with LiveAgent, allowing your sales and support teams to operate cohesively across phone, email, live chat, and other channels. Customers can call your 2talk business number, email your support address, and start a live chat session – and your staff can handle all requests smoothly using LiveAgent’s unified interface.
Powerful Live Agent Customer Care Integration
We’re excited to announce that LiveAgent has partnered with 2talk to seamlessly integrate our VoIP platform and their industry-leading call center software. Live Agent integration empowers businesses to connect 2talk numbers into LiveAgent customer care phone queues without extra charges or fees.
The steps to link 2talk’s calling and LiveAgent customer care solution are straightforward:
- Log into your LiveAgent account and access the Phone Numbers page under the Call Center section. Here, you can purchase new numbers through LiveAgent or connect existing numbers.
- Click ‘Connect Existing Number’ and enter your 2talk VoIP business number when prompted.
- The Live Agent platform will automatically sync your 2talk number. At this point, inbound calls to this number will be routed into appropriate LiveAgent call queues based on your configured rules.
With 2talk and LiveAgent fully integrated, your customer service reps can efficiently manage phone calls, live chats, and emails within the same interface. Callers will appreciate connecting with agents skilled in handling customer questions across multiple channels. Integrating communications through LiveAgent ultimately makes for happier customers and more productive employees.
2talk VoIP Features for Business Success
With 2talk, you get a robust set of useful calling features with every plan, including:
- Auto Attendant – Set up automated attendants to route callers to appopriate departments or personnel.
- Call Routing – Intelligently route calls based on availability, time of day, caller ID, and other rules.
- Voicemail Transcriptions – Voicemail messages are automatically transcribed via text for more accessible review.
- Conference Calling – Host multiparty conference calls using simple dial-in codes.
- Call Recording – Selectively record calls for quality assurance and training purposes.
- Recorded Call Transcription – Recorded calls are instantly transcribed to text, available as emails or accessible in your 2talk account.
- Number Porting – Easily transfer existing business phone numbers onto our network.
With 2talk and LiveAgent, you get enterprise-level call management and reporting capabilities scaled to teams of all sizes.
Quick Implementation and Exceptional Support
2talk’s knowledgeable team provides attentive customer support before, during and after signup. Implementation takes just minutes to activate across your organization. All users can start making internet-based calls immediately using our web portal or mobile apps.
We understand how vital reliable phone service is to business operations. That’s why 2talk offers 99.99% uptime on business VoIP plans. If any issues arise, our experts are standing by to resolve them quickly. We take full ownership over voice quality and overall system health.
Affordable Scaling to Meet Business Growth
A significant advantage of VoIP over old-fashioned landlines is scalability. With 2talk, you can instantly add or remove phone lines based on business needs. Save money on unused lines during slower periods and seamlessly scale up whenever call volume spikes. As your company grows, we make configuring auto-attendants, voicemails, call queues, and advanced call flows easy.
Our pricing is straightforward, without hidden fees. Plans start as low as $12.45 per month per user. Volume discounts apply for larger teams and annual calling plans. We also provide very affordable rates for international calling to over 50 countries.
Experience 2talk for Free and Connect with LiveAgent Customer Care Solution
Right now, we’re offering a 7-day free trial so you can experience the benefits firsthand. There’s no credit card required to sign up. Contact our team today to claim your free trial! Once ready, select a flexible monthly plan tailored to your usage needs. Additionally, 2talk offers discounted annual billing to lower your overall costs.
Contact the 2talk team today to learn more about integrating 2talk’s VoIP phone services with your existing LiveAgent account!
Call the 2talk team today to learn more about integrating 2talk with Live Agent.
It’s time to get onboard!
