Number Porting

Get a number porting to 2talk now.

It’s easy to bring your virtual phone numbers to 2talk. Complete the online form, and our team will port your existing phone number for you.

Start now

Submit a port request

We submit this to your current provider for their acceptance. They should clarify with you that you’re wanting your number to be released.

Port request accepted

We submit this to your current provider for their acceptance. They should clarify with you that you’re wanting your number to be released.

Cutover date set

This is generally 1-2 business days from the date of acceptance. You can specify a date for the cutover that suits your business.

Number port complete

We’ll let you know as soon as your number has been cutover to our network. We’ll make test calls to the number to check there are no issues.

What you need to do before and after cutover

We want your phone porting number to be as smooth and as least disruptive as possible. To assist with the cutover, there are a few steps to consider and actions you may take.

The cutover

At cutover, your current provider reroutes any calls to 2talk, and there is typically no downtime. We all want to be sure that your business numbers remain available to you during this time.

Manage your numbers

As part of our porting process, we automatically pre-provision your numbers to your 2talk account. You can pre-configure these on the morning of the cutover. You can register phones in preparation for the cutover from that moment, albeit you won’t be able to make calls until cutover. If you subscribe to our service via a physical PBX, your ported numbers will automatically route to your trunk number/IP address at cutover.

Instructions for Cloud PBX and UCaaS users

If you intend to use 2talk’s hosted Cloud PBX and UCaaS, at the moment of cutover your web and smartphone apps should work as expected. If you’re using VoIP-enabled desk phones, check if they’re pre-provisioned to register with 2talk. When cutover happens, the devices should be able to make and receive calls, following any call flow that you have set up. To help you with handset provisioning take a look at device provisioning in our Help Center.

Instructions for SIP Trunking users

If you already have an active PBX (registered or SIP peer’d) with 2talk, at cutover we automatically route incoming calls to your trunk number/IP address for peering customers. For new customers, please don’t wait for cutover to start configuring your PBX. Incoming calls won’t fail if they are not configured. Our systems will route these through to our generic voicemail, as at that point we won’t know where to route the call.

Number Porting

Get a number porting to 2talk now.

Start now

Submit a port request

Port request accepted

Cutover date set

Number port complete

What you need to do before and after cutover

Download the 2talk Softphone app and bring VoIP Calling to your smartphone.

Products

Features

Local Numbers

From the Blog

App

Compare

Support

Who We Are

Follow Us