Critical Information Summary

Lite – $14.95/month

Service description

Plan inclusions

  • 1 × VoIP line(s) with local phone number from your chosen local area (within the United States)
  • 500 domestic calling minutes

Plan Usage Charges

Plan price per month (excluding charges and fees)$14.95/month
Included domestic calling minutes (per month)500
Domestic overage rate (per minute)$0.03
International callsRate card
Call ratingPer minute
Number port-out fee (per number, if ported within six months of account setup)$50.00
Contract periodMonth-to-month

Service Availability

2talk VoIP requires a mobile and/or fixed broadband internet service. Each VoIP call requires a minimum of 100 kilobits per second (kbps) of uncontested upstream and downstream bandwidth for optimal quality.

Small and Medium Business Eligibility

2talk VoIP services are available to business customers located in the United States only. To qualify, you or your business must provide valid registered business information.

Additional Services and Promotions

This summary doesn’t include any value-added services (add-ons) or promotional offers that you may select while this calling plan is active.

Cloud PBX Features and Availability

Billing Information

Your account is charged on the same day each month, called your Bill Anniversary Date—the date your account was created (e.g., May 12, August 12).

As 2talk is a prepaid service, you will receive a monthly Statement of Activity at the end of each billing cycle. This statement details your service usage and any payments made during the period.

Your first monthly statement may include partial-month charges for the period between activation and your first billing date. Any additional charges for non-recurring items incurred during the billing cycle will also appear in the statement.

Payments

Payments for this service are made via credit card directly through our secure online payment gateway. You may also arrange payment by direct deposit to our bank account upon request.

Prepaid Service

This is a prepaid service. All charges—including calling, value-added extras, add-ons, equipment purchases, and number porting—must be paid in advance.

Your account must maintain a positive credit balance to avoid service disruption. Information and pricing are correct at the time of publication. All pricing is exclusive of applicable taxes and fees.

Minimum Term

Cancellation

You may cancel your account by completing our online Cancellation Form.

*Acceptable Use Policy

This service is intended for standard business use with typical single-shift operations. For Unlimited Domestic and International calling plans, please refer to our Acceptable Use Policy.

Other Information

Customer Service

Contact us via chat or email during US business hours (Eastern through Pacific Time) for assistance with your account balance or usage. You can update your payment details and check usage anytime by logging into your 2talk Cloud PBX account. For other inquiries, email [email protected] or use the chat icon inside your account dashboard.

Dispute Resolution

If you have any concerns or wish to raise a dispute, please email [email protected].

Download Critical Information Summary (PDF)
Generated by MPG