While Airbnb, Uber, and Amazon are beautiful examples of new ways of doing old things, as with most ground-breaking technologies, they are mostly always met with scepticism and resistance.
For over two decades, IT managers and CIOs baulked against any suggestion of shifting infrastructures like phone and email services into the cloud. No IT manager got fired for jamming rooms full of server infrastructure in their effort to safeguard next year’s capital expense.
As CIOs increasingly found themselves ejected from the budgetary decision-making by accountants and finance, supposed non-technical decision-makers quickly transitioned large parts of core systems into cloud services managed by AWS, IBM and Microsoft. AWS is so big now its CEO
We see the same trend also occurring across VoIP communication. The initial resistance to questioning the reliability of the underlying protocol like SIP made little sense, particularly as IP-based protocols rapidly transformed the world around us. Few questioned their transition from paper to digital photography or analog high compression digital codecs.
VoIP and internet standards like SIP and WebRTC are now virtually the universal telephony standard for businesses worldwide.
According to a recent interview from Transparency Market Research, the global VoIP market is expected to surpass the impressive value of US$ 278 billion by the end of 2031.
If you’re still wondering if this is the right time to move to VoIP, don’t worry! Take a look now! This article will debunk and explain the most common facts about VoIP.
VoIP it’s cheaper than traditional phones.
True. Traditional phones require Private Branch Exchange, a specialized phone extension that connects the number to the public telephone network. With VoIP, you only pay a monthly fee and don’t need to worry about purchasing external tools or depend on a tech specialist to use or install the solution. Since it’s easier to use, the onboarding process is way more straightforward, meaning you’ll save time for your team to train everybody to use the technology. Using VoIP can help you save at least 40-80% cheaper than traditional phone systems.
VoIP it’s not safe as traditional phones.
False. The truth’s that neither one is 100% safe. However, VoIP has encryption technology, mitigating the risks of intercepting calls. You can also have access to advanced monitoring stats like call logs. It all depends on the provider’s credibility, so we recommend that you choose companies that have years of experience in the field and industry accreditations.
VoIP isn’t popular today.
False. VoIP has been around for at least two decades, but it has become hugely popular among companies of every size more recently. Industry experts expect its market valuation of $93.2 billion by 2024. The total VoIP user reached 1 billion in 2017. The cost-cutting aspect it’s a primary factor that made companies change from traditional phones to VoIP since the platform supports several high-end features, like IVR, call routing, voicemail etc. Another aspect that influenced the growth of VoIP in the past years was the pandemic. Since most companies had to adapt to the home office, VoIP technology allows people to use corporate numbers with mobile phones.
VoIP it’s only valid for big tech companies.
False. VoIP features can be beneficial for companies of every size, including small ones. For example, if you work at a car shop repair, you don’t want to spend all day hanging on the phone. And you also can’t afford to miss any call. VoIP features like IVR and Virtual Secretarys are very helpful in managing all the inbound calls and provide a great customer experience. VoIP is also scalable so that you can expand your phone lines anytime. Today’s most popular VoIP segments are medical clinics, law offices, retailers and realtors.
You can’t use VoIP without an Internet Connection.
True. Since VoIP technology uses internet pulses to establish the calls, you won’t be able to call if you lose connection. However, if you lose internet connection at your office, you can forward your calls to any other phone or mobile device. You can also use this solution if your company has a power outbreak.
If I switch to VoIP, I will lose my old phone number.
False. According to the Federal Communication Commission, clients can assign their phone numbers to any service provider. This process is called porting; you can port any existing wireless, landline, or virtual phone number. You also can port landline, wireless and virtual phone numbers anytime.
VoIP call quality it’s poor.
False. This is a common misconception. VoIP uses an internet connection to establish the calls. The call quality will be crystal clear since you have a good internet connection. HD calls use wideband quality audio that has twice of frequencies traditional phones. Traditional phone lines use old copper line infrastructure that is starting to be abandoned, so the outages are more frequent and harder to fix.
I have to buy a new phone to use VoIP.
False. You can use any desk phone compatible with an Ethernet cable. You can also use your desktop or, simple, your mobile phone.
Are VoIP calls free?
It depends on your provider. Most offer bundles with minutes for outbound and inbound calls, and you choose which one you fit better.
Conclusion.
We hope this article was clear enough to answer all the common questions about VoIP. If you’re still wondering if you should move to this technology, you can schedule a quick meeting with one of our specialists. We’ll be happy to understand your communications challenges and give you an orientation about best practices for your company.
2talk is an award-winning VoIP provider with more than 15 years of experience. We have plans for the every-size business for an affordable price and without hidden fees. Our solutions are easy to set up and intuitive to use, but we have 24-hour support ready to help you with any additional questions that you may have.
If you’re interested, click here to schedule a 10-minute call with one of our consultants right now!
