E911 and Emergency Calling

To support E911 emergency calling, 2talk needs a verified service address on your account, tied to one or more of your phone numbers. We publish that address to our upstream providers so the correct location is delivered to emergency dispatchers when anyone on your account dials 911.

Important: calls placed to 911 from a number without a registered emergency address can incur substantial call costs and may not reach the correct emergency dispatcher. Configure E911 before you start making calls.

Add an E911 address

1. Log in to your 2talk account.
2. Go to E911.
3. Enter the complete service address.
4. If 2talk asks you to confirm the address, review and accept the suggested format. Our upstream providers require strict address formatting for emergency calling.
5. Save the address.

If your address isn’t accepted and no suggestions appear, look it up with the USPS Address Lookup Tool and enter the address using USPS abbreviations and formatting. If you still have trouble, contact 2talk Support.

Choose where the address applies

The Apply to option controls which numbers use this address:

• Account – the address applies to every number on the account.
• Group – the address applies only to numbers that share a Group name. See Setting Up Groups.
• Number – the address applies only to the selected number.

Once saved, your E911 settings appear like the example below.

Test E911 with #933

Dial 933 from any desk phone or softphone on the account. An automated voice plays back the calling number and the registered E911 address for that number, so you can confirm the right address is on file without contacting emergency services.

Find E911 calls in your records

All 911 (and 933) calls appear in your Billing Records like any other call, with the date, time, and originating number.