Calling Features

Learn how to configure Call Queuing in 2talk to distribute inbound calls among available agents. Explore queue strategies, active hours, and additional caller and agent settings.

Learn how to configure Call Forwarding in 2talk to redirect inbound calls to different phone numbers, users, groups, or voicemail destinations. Explore forwarding rules, schedules, and geographic forwarding.

Learn how to configure Voicemail in 2talk, record or upload custom greetings, access voicemail messages, and manage PINs, email notifications, and transcription settings.

Learn how to configure Simultaneous Ring in 2talk to ring multiple phone numbers at the same time. Explore destination settings, ring delays, hunt mode, and scheduling options.

Learn how Preserve CLI works in 2talk and how to enable it to maintain the original caller ID when inbound calls are forwarded to another destination.

Learn how to configure Call Screening in 2talk to control how incoming calls are handled. Screen all calls, potential spam, or anonymous callers and manage allowed and blocked numbers.

Learn how to configure Do Not Disturb in 2talk to block incoming calls. Find out how to enable or disable DND through your account or phone short code

A Hunt Group routes incoming calls through a sequence of up to 10 destinations. Learn how to configure the order, set timeouts, and choose when the Hunt Group is active..

Spam AI helps identify suspected spam calls and robocalls before they reach your number. Learn how to enable the feature and configure its additional filtering settings.