Set Up Groups

Groups let you control which numbers can transfer calls to each other. For example, the Sales group can transfer calls only to other Sales numbers, and the Support group can transfer only to other Support numbers. Use Groups to keep call routing organized when one account holds many teams.

Assign a number to a group

1. Log in to your 2talk account.
2. Go to Switchboard.
3. Select the number you want to assign to a group.
4. Go to Profile > Number Settings.
5. Enter a group name in the Group field (for example, Support or Sales).
6. Click Save.

Repeat for every number that should belong to the same group. Numbers with matching group names can transfer calls to each other.