Voicemail Service

Learn how to configure Voicemail in 2talk, record or upload custom greetings, access voicemail messages, and manage PINs, email notifications, and transcription settings.

Voicemail

Voicemail allows callers to leave a message when you are unavailable, busy, or unable to answer a call. You can record custom greetings, access messages by phone or through your 2talk account, forward messages, and receive voicemail recordings by email.

If voicemail transcription is enabled, 2talk can also send a text transcription along with the audio recording to the selected email address.

Enable Voicemail

Follow these steps to enable and configure Voicemail:

  1. Log in to your 2talk account.
  2. Go to your left panel > Numbers
  3. Select the phone number you want to configure.
  4. Navigate to Inbound > Voicemail Service.
  5. Choose the voicemail settings you want to use.
  6. Click Save to apply your changes.

Record Voicemail Greetings

You can record separate greetings for unavailable and busy conditions.

To record a greeting:

  1. Enter a callback phone number.
  2. Answer the call from 2talk.
  3. Follow the phone prompts to record your greeting.
  4. Follow the prompts to confirm and save the recording.

Upload Voicemail Greetings

If you have a professionally recorded greeting, you can upload an MP3 file for the unavailable or busy greeting.

Each voicemail greeting must be under 400 KB. If your recording exceeds this limit, reduce its bit rate to decrease the file size before uploading it.

Voicemail Access and Delivery Settings

Configure the following options to manage how voicemail messages are accessed and delivered:

  • Voicemail Access: Dial *55 from your 2talk phone to access the voicemail mailbox.
  • Voicemail PIN: A PIN is required when accessing voicemail from a phone that is not linked to the mailbox.
  • Trusted Callers: Add trusted phone numbers that can access the mailbox without entering a PIN.
  • Voicemail Answers: Set how long the phone rings before an unanswered call is forwarded to voicemail.
  • Email Delivery: Enter the email address where voicemail messages should be delivered.
  • Transcriptions: When enabled, sends a text transcription along with the voicemail audio attachment.
  • Star Access: Call your own phone number from another phone and wait for voicemail to answer. Press *55, then enter your PIN followed by # when prompted.
  • Account Access: View voicemail messages through the messages area for the corresponding number in your 2talk account.

Voicemail Keypad Shortcuts

Use the following keypad commands to manage voicemail messages:

Key Action
4 Play the previous message.
5 Repeat the current message.
6 Play the next message.
7 Delete the current message.
8 Forward the current message.
9 Save the current message.
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