Call Screening

Call Screening helps you control how incoming calls reach you. You can screen all incoming calls, potential spam calls, or calls from anonymous numbers. Depending on your preferences, you can accept screened calls, send them to Voicemail, or reject them.

Additionally, you can create allowed and blocked lists to decide which callers can reach you.

Configure Call Screening

Follow these steps to configure Call Screening:

1. Log in to your 2talk account.
2. Go to your left panel > Numbers.
3. Select the phone number you want to configure.
4. Navigate to Inbound > Call Screening Options.
5. Choose the schedule and screening preferences.
6. Click Save to apply your changes.

Schedule

Use Active to choose when Call Screening runs. For example, you can activate it at all times, during work hours, after hours, or during user-defined hours. You can also use the available hours setting to match your configured schedule.

To learn how to configure schedules, see the Time Schedules guide.

Screening Preferences

Choose which incoming calls you want Call Screening to handle:

• All Calls: Screens every incoming call.
• Spam Calls: Screens calls that the system identifies as likely spam.
• Anonymous Calls: Screens calls from people who hide or block their caller ID.

Allow and Block Lists

You can also control how Call Screening handles calls from specific phone numbers:

• Blocked Numbers: Add phone numbers you want to prevent from reaching you. Follow the Add Numbers guide for instructions.
• Allowed Numbers: Add phone numbers you always want to let through.

These lists give you more control over incoming calls. For example, you can screen potential spam and anonymous calls while allowing important contacts to reach you without interruption.