Auto Attendant (IVR)

Create an auto attendant or IVR that answers inbound calls and routes callers by menu selection.

An auto attendant, also called an IVR, answers inbound calls with a greeting and routes callers based on the option they choose. Use it to send callers to departments, users, queues, voicemail, or other feature numbers.

Auto attendants are often used with call queues and time schedules so callers reach the right team during business hours and a different destination after hours.

Create an auto attendant

  1. Log in to your 2talk account.
  2. Go to Switchboard.
  3. Select the number that should answer with the auto attendant.
  4. Select Inbound > Auto Attendant.
  5. Configure the greeting, schedule, caller response, and menu options.
  6. Click Save.

Welcome greeting

The welcome greeting tells callers what options are available. You can record the greeting by phone or upload a prepared audio file.

  • Record Greeting: Use the callback recording feature to record a greeting by phone.
  • Upload Greeting: Upload a prepared recording when you want a professionally recorded greeting.
  • Time Schedules: Choose when the auto attendant is active.
  • Caller response: Set how long the system waits for the caller to press an option.
  • Repeat greeting: Choose how many times the greeting plays before timeout behavior applies.
  • Connect as normal: Choose whether the call continues to the normal destination after timeout or disconnects.

Caller options

Caller options map keypad selections to destinations. For example, callers can press 1 for Sales, 2 for Support, or 3 for Billing.

  1. Open Inbound > Auto Attendant.
  2. Go to Caller Options.
  3. Choose the keypad option.
  4. Select the destination number, user, group, queue, or feature.
  5. Click Save.

After saving, call the number and test each menu option before publishing the number to customers.

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