Call Forwarding

Call Forwarding allows you to redirect inbound calls to another phone number, user, group, or feature number. Use it when calls need to reach a mobile phone, another office, an after-hours voicemail box, or a backup destination.

You can combine Call Forwarding with Time Schedules to control where calls go at different times. For example, you can forward calls to a mobile phone during business hours and to an after-hours Voicemail destination outside business hours.

Set up Call Forwarding

Follow these steps to configure Call Forwarding:

1. Log in to your 2talk account.
2. Go to your left panel > Numbers
3. Select the phone number you want to configure.
4. Navigate to Inbound > Forwarding.
5. Choose the forwarding rule, destination, and schedule.
6. Click Save to apply your changes.

Call Forwarding Rules

You can configure a rule for all inbound calls or define different forwarding behavior depending on the line’s status.

Available rules include:

• Always: Forwards every inbound call to the selected destination.
• When Unavailable: Forwards calls when they cannot be answered.
• When Busy: Forwards calls when the line is already in use.
• When Offline: Forwards calls when the device or user is not registered.
• Turn Off for Now: Temporarily disables Call Forwarding.

The forwarding rule priority is Always, followed by Busy/Unavailable, and then Offline.

Active

Choose when the forwarding rule should be active. Available options include:

• All Times: Keeps the forwarding rule active at all times.
• Work Hours: Activates the rule during configured work hours.
• Outside Work Hours: Activates the rule outside configured work hours.
• Available Hours: Activates the rule during available hours.
• User-Defined Hours: Allows you to specify when the rule is active.

Geographic Forwarding

Geographic Forwarding routes calls from selected geographic areas to specific destinations.

For example, a company with teams in New York and California can route calls from New York area callers to one destination and calls from California area callers to another.

Enable Geographic Forwarding

To configure a geographic forwarding rule:

1. Select the geographic area you want to match.
2. Choose the forwarding destination.
3. Select the schedule for when the rule should be active.

After-Hours Voicemail

You can use When Unavailable to forward calls to a separate voicemail destination with an after-hours greeting.

Follow these steps:

1. Set the forwarding rule to When Unavailable.
2. Select a feature number or voicemail destination with the after-hours greeting configured.
3. Apply the schedule that represents your after-hours period.
4. Click Save to apply your changes.