Call Forwarding

Call forwarding sends inbound calls to another phone number, user, group, or feature number. Use it when calls should ring a mobile phone, another office, an after-hours mailbox, or a backup destination.

You can combine forwarding with time schedules. For example, forward calls to a mobile phone during business hours and to an after-hours voicemail box outside business hours.

Set up call forwarding

1. Log in to your 2talk account.
2. Go to Switchboard.
3. Select the number you want to update.
4. Select Inbound > Forwarding.
5. Choose the forwarding rule, destination, and schedule.
6. Click Save.

Call forwarding rules

You can use one rule for all calls or set different behavior for specific situations, such as when the line is busy, unavailable, or offline.

• Always: Forward every inbound call.
• When unavailable: Forward calls that are not answered.
• When busy: Forward calls when the line is already in use.
• When offline: Forward calls when the device or user is not registered.
• Turn off for now: Temporarily disable call forwarding.

Rule priority is Always, then Busy/Unavailable, then Offline.

Active

Choose when the forwarding rule is active. Common options include all times, work hours, outside work hours, available hours, and user-defined hours.

Geographic forwarding

Geographic forwarding sends calls from a selected area to a specific destination.

For example, a company with teams in New York and California can send calls from New York area callers to one destination and California area callers to another.

Enable geographic forwarding

1. Select the area to match.
2. Select the forwarding destination.
3. Select the schedule when this rule should be active.

After-hours voicemail

Use Forward when unavailable to send after-hours calls to a separate voicemail greeting.

1. Set forwarding to When unavailable.
2. Choose a feature number or voicemail destination that has the after-hours greeting enabled.
3. Apply the schedule that represents your after-hours period.
4. Click Save.