Hunt Group

A Hunt Group routes incoming calls from one phone number to a list of up to 10 destination numbers. It rings each destination in the order you configure, moving to the next number when the previous one does not answer within its assigned timeout.

Use this feature when calls should try one person or device first, then move to another destination if the call goes unanswered.

Set Up a Hunt Group

Follow these steps to configure a Hunt Group:

1. Log in to your 2talk account.
2. Go to Left Panel > Numbers.
3. Select the phone number you want to configure.
4. Navigate to Inbound > Hunt Group.
5. Add the destination numbers in the order you want them to ring.
6. Set a timeout for each destination.
7. Click Save to apply your changes.

Active

Note: You can combine Hunt Group with Time Schedules to control where calls go at different times.

Choose when the feature should be active. Available options include:

• All Times: Keeps the forwarding rule active at all times.
• Work Hours: Activates the rule during configured work hours.
• Outside Work Hours: Activates the rule outside configured work hours.
• Available Hours: Activates the rule during available hours.
• User-Defined Hours: Allows you to specify when the rule is active.

Hunt Group Order and Timeouts

Each destination has its own timeout. If the destination does not answer within that time, the call moves to the next number in the list. The default timeout is 10 seconds.

To add another destination, click Add. You can configure up to 10 destination numbers.

Because the Hunt Group follows the order in the list, place the most important destination first.

Interaction With Other Inbound Features

A Hunt Group may interact with other inbound features configured for the same phone number. If you also use Voicemail, Simultaneous Ring, or another inbound feature, review the call flow priority to understand how those features work together.